simulation- a computer model that is designed to copy a real situation and teach people to work with it, ie, the way that pilots are trained.
feedback loop-A feedback loop (FBL), sometimes called a complaint feedback loop, is an inter-organizational form of feedback by which an internet service provider (ISP) forwards the complaints originating from their users to the sender's organizations
tutorial software- Software that shows the user how to run the program
training software- software that tells the user how to run the program
wizards and assistants- Software that helps with a specific task (normally recognizes the task then helps with it ie, completing the date)
help menu and help features- Helps the user search for and then complete specific tasks,
“Read Me” files-A file meant to be read before taking any significant action with the items in its directory
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